We pride ourselves on fast, professional shipping.
Our normal processing times for dispatching orders to our logistic partners are 1-2 working days. For larger orders (typically weighing over 150kg) there may be an additional 1-2 working days processing time, although we try to ship these quicker than that. Outside Germany please allow 3-6 business days for a package to arrive. For orders outside EU there might be delays due to factors outside of our control (i.e. customs)
Once your parcel has been handed over to one of our logistics partners, you will receive your order's tracking number along with the delivery confirmation via email. This will allow you to check the status of your delivery online using the courier's tracking portal.
Your delivery is fulfilled by UPS or DHL for most items and for very heavy or bulky orders we use DB Schenker. We are working on adding more couriers.
Please note that orders that need to be packed on pallets, usually orders over 150kg, will only be delivered to the given address/curbside. If you would like to have your order delivered to the inside, e.g. to the door of your flat on the 3rd floor, please contact our support team before placing your order. This service is available, but it requires a separate booking and will affect the shipping costs.