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Got questions? Check out our FAQs.
Got questions? Check out our FAQs.

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us.

Delivery

Unfortunately we currently can not offer pickups from our warehouse.

  • Within Germany shipments will usually arrive within 2-3 business days. 
  • Outside Germany please allow 3-6 business days for a package to arrive. 
  • Handling times are usually between 1-3 days.

You will get a notification email once the order has been shipped.

We currently ship packages using UPS Carbon Neutral Shipping / UPS Express (order until 1pm and get it the next day) for extremely quick deliveries and DB Schenker for pallets. 

We also support DHL and "Packstations" within Germany. Please don't forget to add your "Postnummer" if you want to use "Packstations".

You will receive an email with all the tracking information, after your order has been shipped (please also check your spam folder). 

You can also find the tracking information in your customer account in the order history, if you registered during checkout.

General Information

You can sign up for the Strength Shop newsletter and receive the latest hot deals following this link: Newsletter 

We at Strength Shop are striving to reduce the impact we have on this planet.
Whenever possible we are using clean energy and deployed UPS Carbon Neutral Shipping for the majority of our shipments to you. 

We are also a proud memeber of the Ecologi platform.
A percentage of your orders is being reinvested it into our home by supporting tree planting projects around the world offsetting CO2 for decades to come. 

Les vêtements se recyclent, ne les jetez pas ! Trouvez où les déposer sur le site www.quefairedemesdechets.fr

You can find our address right here: https://www.strengthshop.eu/policies/legal-notice  

If you are looking for our return form, you may find those over here: https://www.strengthshop.eu/policies/refund-policy

Orders

Please get in touch with out customer support, if you want to cancel your order. 

If your order has already been shipped you will have to send back the items for a refund using the return form that can be downloaded here: Return Form 

  • Yes you can place an order as a business customer by entering your VAT during registration .
    Please be aware. that your billing address must match your registered VAT address otherwise we will not be able to process your order until corrected.
  • If you want to become a Strength Shop reseller or dropshipper please get in touch with our support .
  • We also offer an affiliate program with great conditions, that you can apply for here .

Payments&Gift Cards

We send out pdf invoices for all of our orders after shipment to the email provided by you. 

Please check your inbox and your spam folder.

Our payment gateways are provided and secured by Shopify and are trusted by millions of people every day.  

Please visit our payment methods page to get more info. 

Returns&Refunds

For customers that paid with paypal shipping costs, up to a certain amount, can be refunded by Paypal. 

For more information on Paypal's service please visit: https://www.paypal.com/ie/webapps/mpp/refunded-returns  

Otherwise you will have to pay for the shipping back to us. If you want to exchange an item we will of course pay for the second shipment back to you.

All exchanges/returns must be sent back to us within 100 working days of receipt of goods and in new condition. 

Please use the original packaging, when returning an article and always include the return form with your name, the order number, and stating whether you wish a refund or an exchange.

You can find more info and the return forms by following this link .