Terms of service
General terms and conditions
1. General stipulations, customers
All offers, contracts of sale and deliveries based on orders submitted by our customers by means of our online shop www.strengthshop.eu (hereinafter known as “online shop”) are subject to these General Terms and Conditions. The following provisions do not apply to the processing of legal transactions via our shops on online marketplaces and/or online auctions. In these instances the conclusion of the contract is governed exclusively by the General Terms and Conditions of the respective marketplace or auction operator.
2. Entry into contract, right of revocation and right of return, costs of return
(1) The presentation of goods in our online shop does not constitute a binding offer to enter into a contract of sale. Minor deviations or technological changes from our product images and descriptions are possible.
(2) By submitting an order in the online shop, the customer makes a binding offer to purchase the pertaining product.
(3) An automatic email confirmation will be sent to the customer upon receipt of purchase. The contract of sale only comes into effect once we have viewed and accepted the purchase. Goods will then be sent out for delivery.
(4)
(a) Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the latest goods.
To execute your right of withdrawal, you must inform us (JP Trading Strengthshop GmbH, Siegfriedstr. 60, 10365 Berlin, Germany, e-mail: support@strengthshop.eu) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). For this purpose, you can use the enclosed sample cancellation form, which is, however, not mandatory. You will bear the direct costs of returning the goods.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of the cancellation
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse to make a repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
Sample withdrawal form
(If you wish to cancel the contract, please complete and return this form).
-to JP Trading Strengthshop GmbH, Siegfriedstr. 60, 10365 Berlin, Germany, e-mail: support@strengthshop.eu
-I/we (*) hereby withdraw the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
-Ordered on (*)/Received on (*)
-Name of the consumer(s)
-Address of the consumer(s)
-Signature of the consumer(s) (only in case of paper communication)
-Date __________
(*) Delete where not applicable.
(b) Returns
Items must be returned to us within 100 days, unused and in original packaging if possible, along with the full name, order number and an indication of whether an exchange or refund is desired.
It may take between 3 and 5 business days to process a return after our warehouse confirms it’s been received.
(c) Return shipping costs are the responsibility of the customer. Unstamped returns cannot be accepted.
The return of defective or incorrectly delivered items on our part will be organized by us if necessary or the costs for this will be covered by us. In the case of cost reimbursement, the costs will be refunded after receipt of the goods.
The customer is requested to contact us via email or phone call before returning the goods.
(d) Each order should be checked by the customer for possible defects, damages and deficiencies immediately upon receipt. A report of defects, damages and deficiencies to us must be made within 100 days of receiving the goods. Damaged goods should be marked accordingly by the customer.
(5) If goods are returned damaged or if the goods are not returned immediately after receipt/return, a fee of 10% of the sales price or higher may be charged.
(6) B-Ware items will be delivered in the condition as described on our homepage or Facebook page and cannot be returned or exchanged.
All canceled orders, returns and goods intended for exchange as well as a clear declaration of cancellation must be sent to the following address or email address:
JP Trading Strengthshop GmbH
Siegfriedstr. 60
10365 Berlin
Germany
Email: support@strengthshop.eu
3. Prices and payment, shipping costs
(1) Our product prices include statutory value added tax (VAT) for orders delivered within the EU, but does not include shipping costs. The customer bears shipping costs, duties and similar charges. The VAT rate will be determined at checkout and will depend on the shipping country. For orders delivered to countries outside of EU, the order will processed without VAT and the VAT amount due may be paid directly to the courier, who will charge an additional handling fee for the service of 10-20€ or more, depending on the order value.
Customers from outside the EU please note that any import charges and taxes are the buyer's responsibility and one should investigate what the costs are before placing an order.
Obvious pricing errors are reserved.
(2) Unless expressly otherwise agreed, we offer the following payment methods:
a) Payment by credit or debit card
b) Payment by PayPal
c) Bank transfer/prepayment
(3) Shipping cost calculator
You can use our shipping cost calculator to determine shipping costs as soon as all articles are in the shopping cart.
4. Shipment of goods
(1) We ship out as soon as possible, which is generally 1 - 3 working days (Monday to Friday) after you have placed your order. Note: larger orders will have on average an additional 2-3 working days longer processing time. You will receive a shipment notification when your order has been sent, with the order’s tracking number which you can use to check approximate delivery times. Generally, you will receive your order within 3 working days inside Germany after dispatch. For orders to European countries outside of Germany it will normally take about 3-7 working days to ship. Outside the EU, delays may occur due to factors beyond our control (e.g. customs). All timings mentioned here are for general information and subject to change at short notice, please see our delivery status page for more up to date information about our current order dispatch times.
(2) If the goods are undeliverable or cannot be delivered on time in the sense of section 4 paragraph 1 of these General Terms and Conditions, we will immediately notify the customer. In such a case we will immediately issue a refund to the customer for any payments made for those goods. The customer‘s statutory rights with regard to delayed delivery are not affected by the above provision.
(3) We are entitled to partial delivery of goods included in a single order, whereby we bear additional costs thus incurred.
5. Shipment
Unless expressly otherwise agreed, we will determine the appropriate shipping method and carrier at our reasonable discretion.
6. Data protection
(1) We are entitled to process and store data relevant to the specific contracts of sale, insofar as this is necessary for the execution and completion of the contract of sale and as long as we are required by law to store this data.
(2) We are not entitled to collect, transmit or otherwise process personal data pertaining to the customer for any other purpose than those named in these General Terms and Conditions.
7. Bands warranty
All of the Strength Shop Bands come with a 12-month warranty from the date of purchase. This applies only to the original purchaser and is non transferable. The warranty covers any manufacturing flaws, which causes the band(s) to break/split, and also for general use. Exemptions are any use where the band is in direct contact with the ground/floor, i.e. round the bottom of a cage/rack, and resistance sprints.
8. Bar warranties
With our bars, here are guidelines with regards to usage to reduce any likelihood of damage. Our philosophy and experience is that any bar, however cheap will last a lifetime if looked after and cared for properly. Similarly, any bar, however expensive/well made, will get damaged through incorrect or improper use.
Warranty against bending does not cover any bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, excessive dropping with iron plates, excessive dropping on concrete or similar surfaces, and similar usage). Any specific issues regarding a Strength Shop product with which a customer is not satisfied will be reviewed on a case-by-case basis. We have found that most problems with bars we replace are related to abusive use rather than manufacturing or materials issues.
(d) When doing jerks/overhead work, always userubber coated bumper plates and only on a proper lifting platform, or rubber gym matting (at least 15 mm to 18 mm thick). Never use cast iron plates when doing overhead work. Dropping a bar from any height with cast iron plates on will almost always cause it to bend.
(e) Any bar used in a commercial environment is more susceptible to damage or deterioration purely because of the volume of use, and the potential for improper use. It is our belief that bars used in a commercial environment will have to be replaced on an ongoing basis, and it should not be expected that any bar will “last forever” in a setting like this.
(f) Our weightlifting barbells should always be used with full rubber bumper plates on rubber matting or platforms. They should not be used in situations where they can be dropped on pins/safeties, such as squatting in cages, or rack pulls. Bars should never be left loaded with plates, however light or small, for any length of time outside of use.
9. Bumper plate warranties
Our rubber coated bumper plates come with a 10-year warranty from date of purchase against splitting/cracking of the plates. This does not include loosening of the bushings of any plate. Any type of 5KG bumper plate is excluded from the 10-year warranty. All other plates which are not bumper plates (rubber coated plates, cast iron plates, steel plates etc.) are excluded from this warranty also.
The warranty does not cover any cosmetic flaws/defects which do not in any way affect the use of the plates. Upon manufacturing there are often 'seal' marks/seams which are normal and do not affect the plates. To qualify for warranty the bumpers must always be used on rubber matting with a thickness of at least 15 mm to 18 mm (please do not use harder style matting like stable mats).
The warranty is non transferable and any returns must be sent back to us at the customer's expense. Upon receipt we will send out replacements without incurring further costs on the customer. Bumper plates will be replaced a maximum of one time, if a replacement is issued it will void any further warranties on that item/plate.
Outdoor use voids warranty.
10. Return policy kettlebells
Please note - our kettlebells are exempt from exchanges/refunds/replacements based on cosmetic damage from surface impact. Please consider that impact with a hard surface may cause cosmetic damage to the kettlebells. This cosmetic damage is exempt from the warranty, warranty covers structural damage only. Please use soft surfaces when training with kettlebells.
With competition kettlebells some loosening of the inside filling may occur with rough usage. This is a common issue with competition kettlebells across manufacturers. These damages are exemptfrom warranty.
11. Place of jurisdiction/applicable law
The place of jurisdiction for all disputes arising indirectly or directly from this contractual relationship is Berlin, provided that the buyer is a trader in the context of the German Commercial Code (HGB) or a legal person under public law. The laws of the Federal Republic of Germany apply.
12. Severability clause
Should any provision of these General Terms and Conditions be illegal, invalid or unenforceable, this does not affect the validity or enforceability of any other provision of these General Terms and Conditions.